ICC to offer full refunds after Trent Bridge ticket delays

ICC to give full refunds after Trent Bridge ticket delays

The ICC has inspired followers who haven’t but obtained their tickets for World Cup video games over the weekend to print them out prematurely, as points with its methods led to the supply of full refunds for these delayed moving into Trent Bridge for West Indies’ win over Pakistan on Friday.

Steve Elworthy, the event’s managing director, mentioned mixture of late gross sales and folks needing to gather tickets that had not been delivered led to “1600, 1700 individuals standing in a queue”, forcing the ICC to seek the advice of with Ticketmaster about providing the power to print tickets at house.

Within the lead-up to the event, a variety of followers had taken to Twitter to complain about not receiving tickets regardless of buying them as much as a yr in the past. Whereas the ICC has overseen the supply of greater than 700,000 tickets, Elworthy mentioned there had been issues with some getting by way of.

“What’s occurred is that we have these tickets that weren’t delivered after which we have additionally received individuals wanting to gather at venues from late gross sales,” he mentioned. “So it is 400 or 500 individuals to gather on a day – which isn’t uncommon at a number of the Take a look at match grounds. However you convey 4 or 5 individuals with you that you have tickets for, out of the blue there’s like 1600, 1700 individuals standing in a queue attempting to get tickets. So it seems to be like there’s a complete load of individuals there.

“Clearly we have to fulfil that, so we have got to try to discover a means. We had all these individuals wanting their tickets, reprinting them and handing over the collections and there was only a delay due to the amount of individuals there to get their tickets. That is the nub of the matter and we’re working to resolve that now.”

The issues at Trent Bridge have been exacerbated by the truth that Pakistan collapsed to 105 all out in 21.4 overs, with the entire match over earlier than the scheduled interval – that means anybody that was delayed moving into the bottom might have ended up lacking a big proportion of the motion.

“Anyone whose tickets have been printed after half previous 10 on the ticket field workplace, as a result of the delay was there, we will refund 100% of their ticket worth,” Elworthy mentioned.

“The proper storm was the truth that Pakistan received bowled out for 100. If the rating was 200 for three, these individuals could be seeing cricket till 6 o’clock. I in all probability nonetheless would have thought of a refund of some type as a result of they missed a few of it, however it may not have been a 100% refund.”

Elworthy mentioned that Ticketmaster would permit ticket-holders to log into their accounts and print off tickets for video games over the “subsequent couple of days”, however he indicated it could possibly be prolonged all through the event if issues endured.

In a press release launched after the conclusion of the match, the governing physique mentioned: “The ICC Males’s Cricket World Cup wish to apologise to any followers caught up in queues right here at Trent Bridge as we speak. We offer a full refund to anybody who was impacted by the delays due to the excessive quantity of ticket collections. This may occur routinely primarily based on information from our ticket scanners together with time of ticket problem from the field workplace.

“We’re at the moment working with Ticketmaster to resolve all excellent points and have put in place a variety of measures to make sure followers do not undergo this inconvenience at future video games. This contains the introduction of a print at house ticket and improved distribution strategies on the venues.”